Investors Group Financial Services Inc.

Decision

Multilateral Instrument 11-102 Passport System and National Policy 11-203 Process for Exemptive Relief Applications in Multiple Jurisdictions – Communication with Beneficial Owners – relief from the requirements of section 3.2 of NI 54-101 that the intermediary receive the instructions and information prescribed in that section in advance of opening an account for existing clients who are having new accounts opened for them to facilitate the migration of client accounts of the intermediary from a back-office system where client investments were registered in the name of the individual clients to a back-off system where client investments will be registered in the nominee name of the intermediary – the intermediary already knows the beneficial ownership information of each of these migrating clients and has received written standing instructions from such clients relating to the receipt of securityholder materials in respect of the intermediary’s proprietary mutual fund offerings – migrating clients will continue to receive securityholder materials for these mutual funds directly from the intermediary based on the previously provided instructions – accounts opened to facilitate the migration of client accounts from one back-office system to another are exempt from the requirements in section 3.2 of NI 54-101 for mutual fund offerings of the intermediary held by clients who had previously provided written instructions in respect of the receipt of securityholder materials for such funds, subject to conditions.

Applicable Legislative Provisions

National Instrument 54-101 Communication with Beneficial Owners of Securities of a Reporting Issuer, ss. 3.2, 9.2.

September 21, 2018

IN THE MATTER OF
THE SECURITIES LEGISLATION OF
MANITOBA AND ONTARIO
(the Jurisdictions)

AND

IN THE MATTER OF
THE PROCESS FOR EXEMPTIVE RELIEF APPLICATIONS
IN MULTIPLE JURISDICTIONS

AND

IN THE MATTER OF
INVESTORS GROUP FINANCIAL SERVICES INC.
(the Filer)

DECISION

Background

The securities regulatory authority or regulator in each of the Jurisdictions (the Decision Maker) has received an application from the Filer for a decision under the securities legislation of the Jurisdictions (the Legislation) exempting the Filer from the requirements of section 3.2 of National Instrument 54-101 Communication with Beneficial Owners of Securities of a Reporting Issuer (NI 54-101, and such requirements, the NI 54-101 Requirements) in connection with the opening of accounts on the Filer’s Nominee Name Platform (as defined below) to facilitate the migration of all existing client accounts of Instructing Clients (as defined below) on the Filer’s Client Name Platform (as defined below) to the Nominee Name Platform (the Exemption Sought).

Under the Process for Exemptive Applications in Multiple Jurisdictions (for a dual application):

(a)           the Manitoba Securities Commission is the principal regulator for this application,

(b)           the Filer has provided notice that section 4.7(1) of Multilateral Instrument 11-102 Passport System (MI 11-102) is intended to be relied upon in British Columbia, Alberta, Saskatchewan, Quebec, Newfoundland and Labrador, New Brunswick, Nova Scotia, Prince Edward Island, the Northwest Territories, Yukon and Nunavut, and

(c)           the decision is the decision of the principal regulator and evidences the decision of the securities regulatory authority or regulator in Ontario.

Interpretation

Terms defined in National Instrument 14-101 Definitions, MI 11-102 and NI 54-101 have the same meaning if used in this decision, unless otherwise defined.

Representations

This decision is based on the following facts represented by the Filer:

1.             The Filer is a corporation duly constituted under the laws of Canada with its head office located in Winnipeg, Manitoba. The Filer is a member of the Mutual Fund Dealers Association of Canada and is registered as a mutual fund dealer in all the provinces and territories of Canada.

2.             The Filer is not in default of securities legislation in any of the provinces and territories of Canada.

3.             The Filer currently relies on two back office systems to administer accounts of its clients.

4.             The first system is used by the Filer and its affiliate, I.G. Investment Management, Ltd. (the investment fund manager of Investors Group proprietary mutual funds) (IGIM) as the book of record for, and to facilitate transactions in, accounts where client investments are registered in the name of the individual clients (the Client Name Platform). The Filer has approximately 820,000 clients, with approximately 1.45 million accounts, on the Client Name Platform.

5.             The second system is used by the Filer as the book of record for, and to facilitate transactions in, accounts where client investments are registered in the nominee name of the Filer or its designate (the Nominee Name Platform). The Filer is an intermediary for clients that have accounts on the Nominee Name Platform. The Filer has approximately 93,000 clients, with approximately 182,000 accounts, on the Nominee Name Platform.

6.             The Filer has determined that it is in the best interests of its clients to consolidate client accounts onto one back office system, being the Nominee Name Platform. All clients on the Client Name Platform who will be migrated onto the Nominee Name Platform are existing clients of the Filer and the migration will not result in any first-time establishment of a dealer-client relationship.

7.             Generally, the NI 54-101 Requirements require that an intermediary that opens an account for a client:

(a)           send, as part of its procedures to open the account, the client an explanation to clients and a client response form; and

(b)           (i)            obtain instructions from the client on the matters to which the client response form pertains (the Client Response Form Information),

(ii)           obtain the electronic mail address of the client, if available, and,

(iii)           if applicable, enquire whether the client wishes to consent and, if so, obtain the consent of the client, to electronic delivery of documents by the intermediary to the client, before the intermediary holds securities on behalf of the client in the account (together with the information in clause (ii) above, the Electronic Information).

8.             The Filer does not act as an intermediary for accounts on the Client Name Platform and accordingly, is not required to comply with the NI 54-101 Requirements with respect to such Client Name Platform accounts (the Client Name Accounts). However, clients (the Instructing Clients) were provided with an election card (the Election Card) seeking written standing instructions on whether they wished to receive the annual financial statements, interim financial statements, annual management reports of fund performance, and/or interim management reports of fund performance with respect to their Investors Group mutual funds (the IG Mutual Funds), in accordance with section 5.2 of National Instrument 81-106 Investment Fund Continuous Disclosure (NI 81-106). The matters to which the Election Card pertained (the Election Card Matters) addresses the matters to which “Part 2 – Receiving Securityholder Materials” of the client response form pertains in respect of the IG Mutual Funds.

9.             To facilitate the migration, the Filer will open a new account on the Nominee Name Platform (the Nominee Name Account) for each Instructing Client and the IG Mutual Funds and GICs of each Instructing Client contained in their respective Client Name Accounts (collectively, the Eligible Investments) will be transferred to such Instructing Client’s Nominee Name Account. Client Accounts of Instructing Clients will be migrated automatically in waves, commencing in the fourth fiscal quarter of 2018 and completed by the end of the second fiscal quarter of 2019. Once the migration is complete, and all assets have transferred, the Client Name Accounts will be closed.

10.          Beneficial ownership information of Instructing Clients, and their instructions on the Election Card Matters in respect of their IG Mutual Funds (the Standing Instructions) are already known to the Filer and IGIM. The Filer and IGIM currently provide securityholder materials for the IG Mutual Funds directly to clients on the Client Name Platform and will continue to do so when the Eligible Investments have been migrated to the Instructing Client’s Nominee Name Account. An Instructing Client’s Standing Instructions will continue to apply to the Eligible Investments following their migration into the Instructing Client’s Nominee Name Account.

11.          No securityholder materials are required to be provided, have been produced, or are expected to be produced, with respect to the GICs in Client Name Accounts that will be migrated into Nominee Name Accounts.

12.          The types and number of securityholder materials applicable to, and available for, the Eligible Investments have not changed since the time that Instructing Clients provided the Standing Instructions, and Instructing Clients were informed of all of the securityholder materials applicable to, and available for, the IG Mutual Funds at the time they provided the Standing Instructions.

13.          Only Eligible Investments of Instructing Clients will be migrated from the Client Name Account of Instructing Clients to such client’s Nominee Name Account. All other investments of Instructing Clients currently contained within such client’s Client Name Account or that Instructing Clients may wish to add to his/her Nominee Name Account will only be migrated or accepted, as applicable, following receipt by the Filer of the Client Response Form Information and the Electronic Information (together, the Client Instructions) in the manner required by the NI 54-101 Requirements.

14.          Prior to migrating the Eligible Investments contained in the Client Name Accounts of Instructing Clients into Nominee Name Accounts, Instructing Clients will receive written communications from the Filer that will contain, include and/or describe, among other things:

(a)           notice of the account migration;

(b)           details about administrative changes resulting from the migration, including new account numbers, change of trustee of the client’s registered plans, etc., that would be relevant to the Instructing Client; and

(c)           a copy of the Filer’s Account Agreement, Relationship Disclosure and Other Information booklet, which contains the terms of the client’s account on the Nominee Name Platform as well as the information required in the explanation to clients mandated by the NI 54-101 Requirements.

15.          The Filer’s network of dealing representatives will also be provided with information and details about the migration in advance of any migration of Client Name Accounts of Instructing Clients to Nominee Name Accounts so that they have the information necessary to be able to respond to inquiries from Instructing Clients about the migration.

Decision

Each of the Decision Makers is satisfied that the decision meets the test set out in the Legislation for the Decision Maker to make the decision.

The decision of the Decision Makers under the Legislation is that the Exemption Sought is granted provided that:

(a)           only Eligible Investments of Instructing Clients are migrated from the Client Name Account into the Nominee Name Account opened for such client in connection with the migration;

(b)           all other investments of Instructing Clients that are currently contained within an Instructing Client’s Client Name Account, or that Instructing Clients may wish to add to his/her Nominee Name Account will only be migrated or accepted, as applicable, following receipt by the Filer of the Client Instructions in the manner required by the NI 54-101 Requirements;

(c)           prior to a Nominee Name Account being opened for an Instructing Client in connection with the migration, the Filer provides such Instructing Client with the information required in the explanation to clients mandated by the NI 54-101 Requirements;

(d)           the Standing Instructions of Instructing Clients will continue to apply to the Eligible Investments following their migration into the Instructing Clients’ Nominee Name Accounts;

(e)           Instructing Clients are informed that they can amend or update the Standing Instructions previously provided by them to the Filer, and advised as to the manner in which they may do so; and

(f)            the Filer uses its best efforts to obtain, within 12 months of the migration of such Instructing Clients’ Client Name Accounts,

(i)            a completed client response form from Instructing Clients, and

(ii)           the Electronic Information from Instructing Clients for whom this information is not already known to the Filer.

“Chris Besko”
Director
The Manitoba Securities Commission