Investors
Questions & Complaints
Questions
If you have a question or want to provide feedback, complete our Inquiry Form.
Complaints
Do you have a complaint about a company, an investment product or the conduct of your financial adviser? We can help you understand your options, and where to go for help.
How the regulators can help
The OSC complaint process
Help with getting your money back
Help with disputes involving misconduct
Tips for making an effective complaint
If you want to make a complaint or submit a tip about potential violations of securities law, complete our Complaint and Tip Form.
How to contact us
The OSC Inquiries & Contact Centre is open Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time):
| Local telephone (Toronto): Toll-free telephone (North America): TTY: |
416-416-593-8314 (select option “3”) 1-877-785-1555 (select option “3”) 1-866-827-1295 |
As a regulatory agency, the OSC cannot provide financial advice or legal advice, and we do not normally recover money for investors. However, we can help you get information and resources. The OSC is committed to respecting your privacy and protecting your personal information.
A Commitment to Service Excellence
The OSC is committed to service excellence and regularly solicits feedback from those who contact the OSC with inquiries. If you are not satisfied with the level of service you received, you are encouraged to escalate your concerns, without adverse consequences, directly to the Manager or Director of the respective area. Complaints about OSC staff may be sent to:Peggy Dowdall-Logie, Executive Director
Ontario Securities Commission
20 Queen Street West, Suite 1903
Toronto, ON M5H 3S8
